Terms and Conditions

Terms, Conditions and Guarantees*

*Booked via website only. Direct sales will be different (as agreed at the time) and not as detailed.

We bring you back in time in case of breakdown. We have a backup system 

We are full “Qualmark” and audited by Qualmark New Zealand”

This also means we have Liability insurance for our passengers (you) as required by Qualmark.


We have carefully planned our tours to return you to the ship in plenty of time before departure. If you are unable to rejoin the ship for any reason before it departs the port, Stroos New Zealand Tours will assist in arranging suitable transfers to the next port of call for you to rejoin the ship, but we will not be liable for any costs incurred. Travel insurance is available for such incidents.

Deposit and full pay:                          

Option 1. No deposit required ( preferred ) our bookings are based on trust.

Option 2. Fifty percent non-refundable deposit is required and should be fully paid 14 days before the reservation date in N.Z. Dollars.

Fifty Percent non-refundable deposit should be paid within 30 days from the reservation date. Full pay 14 days before the reservation date. All prices in N.Z. Dollar. Sometimes tours can be severally affected by weather or other unforeseen conditions which can disrupt our itineraries and schedules. In such a case we endeavor to provide similar, alternative itineraries and schedules. In such cases, no liabilities are accepted.  


All quoted prices are in NZD and include tax. They are correct at the time of publishing. However, events beyond our control may result in price increases. The company reserves the right to pass on these increases until full payment has been received. When making a booking you must complete a booking form accepting on behalf of all your party the terms of these booking conditions.

How to Pay:

 Following your booking via email or phone over the phone you can advise your credit card details to us directly but please do not email your credit card details as it is not secure to do so. Alternatively, you can pay by direct deposit banking transfer directly into our bank account. Please contact us for our bank details. We will also take cheques together with completed booking forms sent to us. We will send you an e-invoice for a deposit payment. Final payments should reach us at least 14 days prior to your departure date. If you book within 14 days of departure, full payment will be required at the time of booking.

Tour Booking Cancellations:

Cancellation at least 14 days prior to departure, 100% refund
Cancellation between 14 and 7 days prior to departure, 50% refund
Cancellation less than 7 days prior to departure no refund
We appreciate your understanding. If we cancel for any reason or your ship is unable to arrive not Tauranga Port you will receive a full refund. We recommend cancellation insurance to protect you against cancellation in the event of illness.

Changes to your PRIVATE tour: 

The tour itinerary will be followed as closely as advertised on this website but we reserve the right to alter this in the event of an incident outside our control. In some cases, the tour may be affected by adverse weather or road conditions and in these instances, alternative destinations and activities of a similar nature will be offered to you. Changes made by operators of attractions and activities we visit are outside our control but we will endeavor to minimize any disruptions of this type which may occur. Should you choose to shorten the tour for any reason then no refund is payable for any unused portion of the tour.


Our vehicles are fully insured and licensed as Passenger Service vehicles. They hold a current Certificate of Fitness and will be driven by Passenger Service endorsed drivers. Where seat belts are fitted, it is the responsibility of the passengers to use them. No smoking will be allowed in the vehicles. Any damage caused to the vehicles by the hirer will be charged for.

Changes to Prices, Product Descriptions or Other Terms of Trade:

 We reserve the right to make changes to our site and these terms and conditions and product descriptions and prices and such changes will take effect from the time they are published on this site. Bookings for which we have already received deposits will not incur any additional charges should the prices increase.
Claims and Complaints procedure: If a customer has a complaint during the tour, the customer should inform the Tour Guide immediately who will endeavor to resolve the matter. If the customer’s complaint cannot be resolved the client must write to Stroos New Zealand Tours in New Zealand within 28 days of the completion of the tour.

Liabilities and Guarantees: 

Nothing in these Terms and Conditions is intended to be inconsistent with consumers’ rights under the Fair Trading and Consumer Protection Acts.  If there is any inconsistency then the Act shall prevail. To the maximum extent permitted by law, we shall not be liable for any loss or profits or any consequential, indirect or special loss, damage or injury of any kind whatsoever suffered by you arising directly or indirectly from any breach of contract or any negligence by us. Our liability for any loss, damage or injury to you shall not in aggregate exceed the contract price of the goods or services supplied.


We will only provide your personal information to other parties if it is necessary to do so to complete the transaction or if we are required by law to do so.  For example, things like receiving and processing your credit card payments and arranging accommodation and activity reservations, or the delivery of goods, will require us to pass on your personal information. We will not supply any personal information to marketing and/or research companies or agency. Under the Privacy Act 1993, you have the right to ask to see the information we hold about you.  If any of it is incorrect then we will amend it at your request.
Governing Law: Any agreement arising between us shall be interpreted and governed by the laws of New Zealand.  Any disputes arising under the agreement or related to this site shall be dealt with by the courts of New Zealand.